Refund policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Eligibility
- Items must be unused and in their original condition
- Items must be returned in original packaging
- Proof of purchase is required
How to Return Contact us at biotopiaofficial@gmail.com within 30 days of receiving your order. We'll provide return instructions and a return address.
Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.
Non-Returnable Items
- Live animals or perishable goods
- Items damaged due to misuse
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us immediately with a photo — we'll resolve it at no extra cost.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Contact Us Email: biotopiaofficial@gmail.com. Website: biotopia.store