Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Times
- United States: 7–20 business days
- United Kingdom & Europe: 10–25 business days
- Rest of the world: 14–30 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
Shipping Carriers We ship via international carriers including ePacket, China Post, and other tracked postal services. A tracking number will be sent to your email once your order has been dispatched.
Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the buyer. BIOTOPIA is not responsible for delays caused by customs clearance.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [biotopiaofficial@gmail.com]. We will do our best to resolve the issue promptly.
Order Tracking You can track your order using the tracking number provided in your shipping confirmation email.